Return & Refund Policy
At Jituri Masala, we take pride in the quality of every order we send out. Please read our Return & Refund Policy carefully before making a purchase.
We are GST-verified business users.
Business Identity
Jituri Masala is a brand owned and operated by Jituri Home Products (GSTIN: 29CGPPJ2280Q1ZI). All products purchased through this website are sold and fulfilled by Jituri Home Products under the Jituri Masala brand.
When Returns Are Accepted
We accept return, replacement, or refund requests only in the following situations:
- You received a damaged product (damaged during transit or upon delivery).
- You received the wrong product (the item delivered does not match your order).
In all other cases, we are unable to process a return, replacement, or refund.
Non-Returnable Situations
Due to the nature of food products, we do not accept returns, replacements, or refunds for the following reasons:
- Change of mind after placing the order.
- Taste preference or dissatisfaction with the flavour of a product.
- Accidental or unintended ordering.
- Incorrect product selection by the customer.
- Opened, used, or partially consumed products.
How to Request a Return, Replacement, or Refund
If you believe your order qualifies under this policy, please follow these steps:
- Contact us within 7 days of receiving your order.
- Provide your order number and a brief description of the issue.
- Attach clear photographs showing the damaged or incorrect product.
- Our team will review your request and respond within 2–3 business days.
Resolution – Replacement or Refund
Once your request is approved, we will provide either a replacement product or a refund based on the nature of the issue.
- Replacement: We will dispatch the correct or undamaged product at no additional cost to you.
- Refund: If a refund is approved, the amount will be processed to your original payment method within 7–10 business days. Depending on your bank or payment provider, it may take an additional 5–7 business days for the amount to reflect in your account.
Return Shipping
If a physical return is required for an approved claim, Jituri Masala will bear the return shipping costs. We will provide the return address and instructions after the request has been approved.
Contact Us
If you have any questions regarding this Return & Refund Policy or would like to submit a request, please contact us:
- Email: Jiturimasala20@gmail.com
- Phone: +91 9343094862, +91 8904238885